OSFA - The Federal Family Education Loan Program
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Assistance With Transition to Direct Lending

The Florida Department of Education, Office of Student Financial Assistance (OSFA), would like to assure our customers that OSFA will continue to provide support and services to our customers and assist you with the mandated transition to Direct Lending by the passage of H.R. 4872, the Health Care and Education Reconciliation Act of 2010.

The U.S. Department of Education and NASFAA have jointly created a Checklist to assist schools with this transition and relevant issues. The Department has provided a Direct Loan Program Q&A which will assist schools with questions on Processing, MPN's, PLUS loans, Borrower Benefits and Customer Service. The Getting Started link will give you access to the Federal Student Aid Web site which will provide schools with the initial setup steps.

The National Direct Student Loan Coalition is made up of schools wishing to assist institutions transitioning to Direct lending. The coalition members consist of financial aid professionals participating within Direct Lending.

Direct Lending Websites, Contact Numbers, and Service Centers

Schools -

For Common Originations and Disbursement(COD)Support call
1-800-848-0978 or e-mail CODSupport@acs-inc.com .

For Direct Loan Enrollment e-mail DLEnrollment_FSA@ed.gov

Direct Loan Servicing - Schools - 1-888-877-7658

Direct Loan Consolidation Center - 1-800-557-7392

CPS/SAIG - www.fsawebenroll.ed.gov - 1-800-330-5947

G5 Help Desk - www.g5.gov - 1-800-336-8930

NSLDS - www.nsldsfap.ed.gov - 1-800-999-8219

Students/Borrowers -

Students can view their loan documents, Entrance Counseling, MPN, and PLUS loan information at the Financial Student Aid Web Site.

Students may also access the Direct Loan Page for Students for Direct Loan information, How to Apply for a Direct Loan, Interest Rates, and other information.

Federal Student Aid Information - 1-800-433-7327

Common Originations and Disbursement (COD) School Relations - Applicant Services - 1-800-557-7394

Direct Loan Serving Center - Borrowers - 1-800-848-0979

Direct Loan Consolidation - Borrowers - 1-800-557-7392

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